Assisted Listening Devices
BBVA Stadium is equipped with assisted listening devices for guests with hearing impairment. Receivers are available for all events at Guest Services across from Section 118. Receivers are provided free of charge, with a valid form of identification.
Accessible Drop Off and Pick Up
Accessible drop off and pick up is located on the 900 block of Hutchins Street at Walker Street.
Accessible parking is located in the south portion of Astros Lot C. Parking in Lot C is available for pre-purchase for select events. Accessible parking is also available in independently owned and operated surface lots as well as public street parking.
Accessible reserved seating can be found throughout BBVA Stadium. Tickets may be purchased via all ticket outlets. Please contact the Ticket Office at 713-547-3000 for more information.
BBVA Stadium provides Closed Captioning through the website mobilecap.net. Guests can access the website via any device that connects to Wi-Fi, which is provided free of charge at BBVA Stadium. Once logged in, guests can use the Event ID: 1573 to gain access to closed captions for the event.
BBVA Stadium is equipped with elevators. One is in the southeast corner of the stadium across from Section 133. This elevator is for use of guests with field seating tickets who have accessible needs. The second elevator is located in the West Club Lobby on the west side of the stadium across from Section 106. The West Club Lobby elevator is accessible to president club seat holders, club ticket holders and guests with accessible needs. This elevator gains access to the top of sections 203-209 with ADA seating at the top of section 204 & 205 as well as 207 & 208.
Metropolitan Transit Authority of Harris County offers accessibility on its buses. METRO can provide para-transit service through METROLift for those who cannot ride one of its fixed routes. To schedule a ride with METROLift, please contact METRO at 713-225-6716.
Our Family Suite is available to all guests at any of our events to provide an inclusive experience for all, located outside Sec. 118. The suite contains:
- Sensory Room: A secluded room for individuals with sensory issues, such as autism or PTSD, to step away from the sights and sounds of the game.
- Mothers Room: A private and comfortable space to care for young children
In addition, Houston Dynamo, Dash and BBVA Stadium employees have completed sensory awareness training administered by KultureCity to ensure all guests receive the atttention and care they need.